REFUND POLICY
We want you to finish the program because it’s working for you, not because you’ve already paid for it. You can stop at any time, and we’ll refund what you haven’t used.
HOW YOUR REFUND IS CALCULATED
The same rule applies however you paid, whether in full, with Advance Care Card, or as you train:
Refund = what you’ve paid, minus $3,450 for assessments, lab work and devices, minus $163 for each training session held, minus $150 for each coaching session held.
If the result is zero or less, nothing is refunded, and you won’t owe anything more.
Examples
- You stop after the $5,000 enrollment payment, with 5 training sessions and 1 coaching session done: $5,000 − $3,450 − $815 − $150 = $585 refunded.
- You paid $15,000 in full and stop after 30 training sessions and 6 coaching sessions: $15,000 − $3,450 − $4,890 − $900 = $5,760 refunded.
WHAT ISN’T REFUNDABLE
- Assessments once completed: qEEG brain mapping, Creyos, QIK and Alive HRV
- Lab work once it has been ordered
- Your Oura ring and HeartMath Inner Balance device once you’ve received them
- Training and coaching sessions already held
- Promotional sessions and gift cards
HOW REFUNDS ARE PAID
- Refunds go back to your original payment method. If you paid with Advance Care Card, the refund is credited to your Advance account.
- We issue approved refunds within 30 business days of your request. Your bank or card company may take additional time to post it.
- If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at office@thebalancedbrain.com.
HOW TO REQUEST A REFUND
Email us at office@thebalancedbrain.com. Tell us you’d like to stop, and we’ll confirm your sessions and the amount within a few business days.
If you have any questions about this policy, please contact us.